Frequently Asked Questions
All Frequently Asked Questions
What makes ABYSS ATHENS bags unique compared to other luxury brands?
ABYSS ATHENS is characterized by quiet detail, simplicity and intention. Each piece is handmade in Athens by a single person, in small quantities, with complete control at every stage — from the selection of materials to the final finish.
Are the bags handmade?
Yes. Each bag is handmade in Athens, by a single pair of hands, from start to finish.
What materials do you use?
We use carefully selected leathers from Greece and Italy, as well as premium support materials, such as microfiber linings from Spain and high-quality metal elements.
Is each piece unique?
Each piece is individually crafted and there may be natural variations in the texture or grain of the leather. These subtle differences are part of the uniqueness of each bag.
Which courier company will deliver my order?
Courier services depend on your country and the shipping method selected at checkout. All orders are shipped via trusted courier partners.
How long does it take to receive my order?
Orders are processed with care. Depending on availability, your bag may ship immediately or may require production time. Estimated delivery times are displayed at checkout or communicated after purchase.
Do you ship abroad?
Yes. We ship to Greece, Europe and worldwide. Shipping costs and estimated delivery times are calculated at checkout.
Can I track my order?
Yes. Once your order has been shipped, you will receive an email with tracking information.
Can I return or change my order?
Returns and exchanges are accepted within the timeframe stated in our Returns Policy, provided that the product is unused and in its original condition.
Can I change the delivery address?
If your order has not yet been shipped, we may be able to change the delivery address. Please contact us as soon as possible.
Do you accept custom orders?
We are currently accepting select custom requests, subject to availability and production schedule. For information, please contact us before completing your order.
Do you offer repairs?
Yes. We support our pieces even after purchase. If your bag needs care or repair, please contact us by sending photos and your order details.
How should I take care of my bag?
Store the bag in a dust bag when not in use, avoid prolonged exposure to moisture and direct sunlight, and clean gently with a soft, dry cloth. Leather naturally develops over time and gains character with use.
Where are ABYSS ATHENS products manufactured?
All ABYSS ATHENS bags are handmade in Athens.
Are ABYSS ATHENS bags really made in Europe?
Yes. Our bags are made in Greece. The materials come from selected European suppliers.
What payment methods do you accept?
We accept most major debit/credit cards and express payments (Apple Pay / Google Pay). Additional payment methods may be available depending on your country.
Do ABYSS ATHENS bags come with a warranty?
Yes. Every ABYSS ATHENS piece is built to last and comes with a 12-month warranty against manufacturing defects. If you encounter any issue related to the construction or materials, please contact us with your order details and photos and we will assist you immediately. Additional information can be found in Returns & Warranty.
Can I find detailed dimensions for each ABYSS ATHENS bag?
Yes. Dimensions are listed on each product page.
Does ABYSS ATHENS collaborate with influencers through gifting?
We consider collaborations selectively, when there is a substantial identification with the aesthetics and values of the brand. For collaboration proposals, please contact us.
Are ABYSS ATHENS bags sustainable / ethically sourced?
We work with carefully selected European suppliers and prioritize quality, durability and responsible production in small quantities. Our philosophy promotes fewer, but more durable and timeless pieces, instead of mass production.
How can I contact you?
You can contact us via the Contact page or via our email info@abyssathens.com. We usually respond within 24–48 hours (Monday–Friday).